The UnitSpeed Host Windows2000 Dedicated Server Hosting operating manual will assist in getting you familiar with your Windows Dedicated Server.
This is a continually evolving document - please check back periodically for the latest information
Remote Access
How do I access my server remotely?
If your dedicated server is running Windows 2000, you may access it via pcAnywhere using the
login information that you received in your confirmation email. If you do not have a copy of
pcAnywhere or need support with that product, please contact Symantec
If your dedicated server is running Windows 2000, you may access it via Terminal Services Client
login information that you received in your confirmation email. If you do not have a copy of
Terminal Services Client, you may download it here.
In both cases (Windows 2000 4.0 and Windows 2000), you may also FTP directly to your dedicated server
using the login information that you received in your confirmation email. Due to inherent security
issues, we do not enable Telnet on Windows 2000 servers.
Return To Top
Directory Structure
What are all the files and directories in my home
directory?
/cgi-bin
This is
where you would place your Perl/CGI scripts as well as any compiled
executable such as an *.exe, *.com or *.dll file.
/chat
Volano chat; you must customize the chat.htm file for your domain.
/db
This
is where you would place your Microsoft Access, FoxPro or Visual FoxPro database
files.
/examples
This is
examples of some asp scripts.
/images
This is where you would
place your images.
/stats
This is where you can view your web site
statistics
default.htm
This is the default under construction document for your website.
Return To Top
Components
How do I run my own
ASP or CGI programs?
Simply copy your custom CGI or ASP files
into your website using any FTP program or Microsoft FrontPage. The
typical path for Perl/CGI scripts is \cgi-bin, while ASP files are
typically placed throughout the website content. The Windows 2000 path for perl is # !
c:\perl\bin\perl.exe
How do I use AspQMail or
other installed server components?
AspQMail has been installed and registered
on the server so that you can call it from any ASP you write. The direct
path is not needed. This is true for any of the pre-installed
components. Please read the documentation provided with the component you
wish to use for it's specific methods and properties. Pre-installed
components include the response object, file system object AspQMail.
Return To Top
How do I publish or upload my site
content
The process by which files are transferred to the web
server is called "FTP" (File Transfer Protocol). You have unlimited access via
FTP 24 hours a day. As such, you can create and maintain your web pages on your
own computer and upload files to your web site at your leisure.
Online services which offer an Internet gateway, such
as AOL, CompuServe, and Prodigy may have a built-in FTP interface. If you have a
PPP Internet account, you need an FTP program.
If you are using FrontPage, you must create your new
web on the "localhost" system. This is accomplished by selecting "create new
web," and then entering "localhost" in the line where it asks for the web
location. Once you have completed your web on your computer, you can then select
the "publish web" option from the file menu in FrontPage Explorer. You will be
prompted for your IP address and web name and then it will send it to our
servers. Please note that you will be prompted for a user ID and password, and
depending on your system configuration it may be the one that we issued you or
it may be the one that you entered when you first installed FrontPage. If one
does not work, then simply try the other. If you have forgotten what that
password was, then you will need to reinstall FrontPage and select a new
one.
NOTE: If you are using FrontPage, you should NEVER
use regular FTP to upload your files. This can damage the extensions. Stick with
one or the other all the time. Instructions for using FrontPage are at the
bottom of this page.
For instructions for the most popular FTP client
software for both PC and Macintosh users, see the instructions to follow.
Return To Top
For PC Users (WS_FTP)
The following information is contained within your
account activation notice and is needed to connect you to your website via
FTP:
USERID
PASSWORD
FTP
HOSTNAME
Each time you run WS_FTP the Session Profile window
will be displayed. A profile contains the information needed to connect to your
website. Creating a profile now will eliminate the need for you to configure the
software each time you wish to connect to the web server via FTP. To create a
profile, click the "New" button and enter a generic profile name at the top of
the Session Profile window, such as "My Website." Next, enter your Host
Name/Address (yourdomain.com), User ID (yourdomain), and Password for your
website as illustrated in Figure 1A.
Figure 1A
Next you need to click "OK" to continue. This will
connect you to the webserver, where you will connect directly to the root
("home") directory of your account. WS_FTP will display a split screen where
files on the left-hand side are within your own computer. You will see several
folders on the right-hand side such as _private, _vti_log
(Frontpage extensions) cgi-bin, db (for database files)
, chat (if chat room is installed optional ), examples
(examples of ASP scripts ), images, Merchant (if you
have Miva Merchant shopping cart installed) and stats (Webtrends website
statistics). you will also see a file named Default.htm which is the home
page of your web site. These are landmarks suggesting a successful connection to
your website, as illustrated in Figure 1B.
Figure 1B
This is where all your files will be uploaded or downloaded, and/or you will
create subdirectories. To make your home page load automatically, name the
HTML document "default.htm" in lowercase and upload it to the directory of your
account. To upload a file or files, simply highlight the file(s) on the left and
click the right arrow button (->) in the center of the window. Be sure to
upload HTML documents and scripts in ASCII mode and images in Binary mode. To
transfer a file to a subdirectory, double-click the appropriate subdirectory to
open it before transferring the desired file(s). To create a new directory,
click on the MkDir button when you are inside the root directory or
subdirectory.
As soon as a file is uploaded to the web server, it
is available for all to see. If, after uploading a file, you are still unable to
see the updated file via Netscape, try hitting the "Refresh" or "Reload" button.
If that fails, you need to clear both disk and browser cache. This function can
be found by selecting Options>Network Preferences in Netscape. Remember that
you must first be connected to the Internet through your local Internet service
provider in order to connect to the web server.
If chat is installed you will need to update the chat.htm file. You
will be prompted on your first access to the chat page with instuctions. If Miva
Merchant is installed you should download their manual from http://www.miva.com/ . It comes with an
easy-to-use web based control panel so you may easily manage your
storefronts.
For Mac Users (Fetch)
The following information is contained within your
account activation notice and is needed to connect to your web site via
FTP:
USERID
PASSWORD
FTP
HOSTNAME
The hostname tells your FTP software to connect to
the web server upon which your web site resides.
Each time you run Fetch, the New Connection... window
will be displayed. A profile contains the information needed to connect to your
web site. Creating a profile now will eliminate the need for you to configure
the software each time you wish to connect to the web server via FTP. To create
a new profile, select "New Connection..." from the File menu. Next, enter the
Host (yourdomain.com), User ID (yourdomain), and password for your web site as
illustrated in Figure 2A.
Figure 2A
Don't worry about the Directory option right now.
When you have your Host, User ID, and Password entered, click on the OK
button.
The next window which will pop up will look virtually
the same as Figure 2B, except that yourdomain will be in the popup
window.
Figure 2B
Bookmarking the Connection
You should take the time, now that you have
established your connection, to make it easier for you to get here next time.
Under the Customize menu, select New Shortcut. A window will pop up called
Bookmark Editor, as shown in Figure 2C. It will already have your name,
Host, and User ID filled in. Under Type, choose File from the popup menu. If you
would like Fetch to remember your password so you won't have to type it in each
time, type in your password in the Password field. Now, under the same Customize
menu, choose Preferences, and under the General tab, make sure the connection
you just entered is selected as the default shortcut. Next time you open up
Fetch, your shortcut will be opened automatically and all you'll have to do is
click the OK button!
Figure 2C
How to Transfer Files
Refer again to Figure 2B. This is where all
your files will be uploaded or downloaded, and/or you will create
subdirectories. To make your home page load automatically, name the HTML
document "default.htm" in lowercase and upload it to the directory of your
account. To upload a file or files, simply drag them from your hard drive onto
the Fetch window when you are in the appropriate directory or subdirectory. Be
sure to upload HTML documents and scripts in Text mode and images in BINARY
mode. Or to make life easier, click on the Automatic button as shown in
Figure 2B, and Fetch will decide the proper format. To transfer a file to
a subdirectory, double-click the appropriate subdirectory to open it before
transferring the desired file(s).
To insure that the Automatic selection works
properly, make sure the selections under the Upload tab in the Preferences
window looks the same as Figure 2D below.
Figure 2D
As soon as a file is uploaded to the web server, it
is available for all to see. If, after uploading a file, you are still unable to
see the updated file via Netscape, you need to hit the Reload button in the
Netscape button bar. Remember that you must first be connected to the Internet
through your local Internet service provider in order to connect to the web
server.
A good site for additional FTP programs is : http://www.tucows.com/
Return To Top
Imail 6.0x
How do I create email aliases, and how do I redirect them?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on host
administration and create your standard aliases.
3. To redirect mail go
to:: Change User Information for the email account you want forwarded
then go look for the the preference "forwarding:. Place the email address you
want your email redirected to in the text field.
How do I create email
accounts (POP's), and how do I redirect them?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on host
administration and create your new accounts.
3.To redirect mail go
to:: Change User Information for the email account you want forwarded
then go look for the the preference "forwarding:. Place the email address you
want your email redirected to in the text field.
How do I create and
maintain my Imail mailing list?
1. Go to http://www.yourdomain.com:8383 and login.
2. Click on List
Administration. Create a name and password for your list. This is also where you
you will set all the parameters for your list. For instance, who can post,
create a digest, create a moderated list and the messages to be sent to all
subscribers. We will provide a more detailed explanation in our manual. For now
go to http://www.ipswitch.com/ to view
their Imail Server 5.0 manual.
Return To Top
Real Audio
Real Audio is a real time audio transmission/player system. A digital audio
stream is transmitted from the server over the Internet to the destination and
played immediately, rather than being stored to disk first and then played.
Each audio clip requires two files: a metafile with extension .ram, and the
digital audio clip itself, with extension .ra.
The .ram file holds one or
more lines of ASCII text, each of which references the .ra file to be played
when the .ram file is accessed by the browser.
Entries in .ram files have
the form:
pnm://machine.propagation.net/your-user-name/name-of-clip.ra
Place your .ram and .ra files in the www subdirectory under your web
directory. Real Audio is not turned on by default. Remember that
.ram files must be uploaded in ASCII mode while .ra files must be uploaded in
BINARY mode.
How do I use my Real
Audio with my Windows 2000 account?
Please contact technical support to have access granted to the Real Server.
You will then be able to upload your files and have them served from this
server. The correct call
to your Real Audio file should be as follows: Remember that .ram files
must be uploaded in ASCII mode while .ra files must be uploaded in BINARY
mode. Any one of the following URL calls will stream your real audio
file.
- http://real.propagation.net/real/userid/name_of_clip.ram
- pnm://real.propagation.net/real/userid/name_of_clip.ram
- rtsp://real.propagation.net/real/userid/filename.ram
The correct procedure for uploading your files is as follows:
- Login using your ftp to real.propagation.net using your account login.
- Next, change directories to the www directory, and place your Real Audio
files there.
Return To Top
Misc.
How do I use my secure
server (SSL) with my new Windows 2000 account?
Please
contact support by submitting a ticket with your domain name in order to activate the shared server certificate for your domain. Once
a virtual server has been created under your site the appropriate call is:
ex. https://artemis.ntsecure.net/yourdomain/creditinfo.htm
How do I change my
password?
You will need to contact
support by phone or by email from the administrative contact of your
domain name with your full account information. We must verify your account
information in order to protect you.
How do I check the web
usage statistics on my website?
Go to http://www.yourdomain.com/stats.
What is the correct path
to PERL (and other preinstalled programs)?
c:\perl\bin\perl.exe
How do I create my own
"404 not found" error page?
Create a page with the look and feel of your website and post the message the
want your viewers to see when they stumble upon a page that is not in your
web site. Then please submit a support ticket and tell us the page you want as your error page and we will take care of
it for you.
Return To Top
Database Support
How do I use a database with my web site?
Upload your Access database to the DB folder in your home directory. This
directory by default already has write permission.
Please contact us to place a order to have a system DSN added
for your domain.
If special permissions are needed for your database please indicate so in
the "Additional Comments" section on this form.
SQL 6.5 is not usable
To use SQL 7.0 and SQL 2000
Opening a connection to a database is a fairly simple process. first, you
creat a connection object, then you open the open the object using either a
DSN or specified drivers and path. The latter is called a DSNless
connection, as it requires no system DSN to be set in the server's ODBC
applet in the Control Panel.
*DNSless connections are not supported but can be used immidiatly.
MS Access
With DSN and no User ID/Password
:
<%
set conn =
Server.CreateObject("ADODB.Connection")
conn.open "DSNname"
%>
With DSN and User ID/Password
:
<%
set conn = Server.CreateObject("ADODB.Connection")
conn.open "DSNname","username","password"
%>
MS SQL Server
With DSN
<%
set conn = Server.CreateObject("ADODB.Connection")
conn.open"DSN=MyDSN;UID=user;PWD=password;
DATABASE=databasename"
%>
SQL Server: DSNLess
<%
Set conn =
Server.CreateObject("ADODB.Connection")
DSNtemp="DRIVER={SQLServer};
SERVER=ServerName;UID=USER;PWD=password;
DATABASE=databasename"
conn.open
DSNtemp
%>
Return To Top
Basic FrontPage configuration
Publishing a web
After you have built your html documents and are ready to
upload them to our server:
- Open FrontPage.
- File > Open Web; Open the web you have stored locally on your hard
drive.
- File > Publish Web.
- Enter your domain name or IP address in this form: http://www.mydomain.com
or http://192.168.0.1, you will then be prompted for you username
and password. This should be the same as your standard domain username
and password. After verifying your identity it will begin uploading
your content to the site you have specified.
- After it has uploaded successfully it will give you the option to view
your web page online.
Opening from the web:
- From the FrontPage File menu select Open Web.
- In the Folder Name field type in your web address, http://www.mydomain.com
or http://192.168.0.1,
and click OK.
- You will be prompted for a username and password.
- After your identity has been verified it will download your site to
FrontPage. Be warned that these pages WILL NOT be stored locally to
your drive until you save them manually.
- After you have saved the pages you wish to modify to your local computer
you can now make modifications to your web pages and publish them to your
site.
- See the above instructions to publish your web.
Troubleshooting Common Problems with Frontpage
Getting error - "Root Web Busy"
FTP to your site
and remove the "service.lck" file in /vti_pvt. This usually happens when
an FP session is interrupted before completion.
Server timing out when publishing large
sites.
This difficulty arises when the uploading link times out in
the process of copying the web to our server. The only suggestion
Microsoft has offered so far is to break the main web into a group of sub webs
on your PC, then upload these individually. If this problem persists for
you, please contact support.
Getting Error - "Front Page Extensions not Installed"
We
often see this error being reported even when the extensions have been
installed. If you get this error, please contact support and we'll make
sure the extensions are installed and repair them if necessary.
NOTE:
The extensions are easily corrupted. Please use only FP Explorer to update
your web site on the server, not FTP.
I published but my web's not there!
This will happen when
the "Destination Web Name" is filled in when publishing to our server.
This
box should be left blank. If you put any other name in this box it will
create a subdirectory off of your root web and copy all of your files into
it. Your site will exist under a subdirectory instead of at the top
level where it should be.
My counter, bbs, guestbook, etc. isn't
working.
These problems are generally due to incorrect permissions
on either the directory, file (s) or cgi script(s) that are associated with
them. Please don't change the permissions of your files or directories
unless you have a specific reason for doing so and you know what effect it will
have on your site.
My forms won't work through the Secure
Server.
The call to a cgi script using the Secure Server must not be
within a webbot. Use a normal cgi call in your html script for Secure
Server calls. Frontpage automatically inserts webbots for certain functions.
ALWAYS check you html code before publishing if you are not sure if one is
accidentally installed.
FP starts the Web Publishing Wizard when I try to
publish.
Cancel the operation and contact support to have the FP
extensions installed/repaired.
Why is my page renamed on the server when I publish?
The
"Default Document" of your web is automatically renamed by the server to what is
required by the configuration of the server. For example, if you've named
the main page "index.html", it may be renamed "default.html". Just check
the links to your main page to make sure they refer to it the same way.
NOTE: If you are using FrontPage, you should NEVER use regular FTP to
upload your files. This can damage the extensions. Stick with one or the other
all the time.
Return To Top
How do I contact
support?
Send a support ticket with your request and we will get back to you shortly. If it is urgent feel free
to call us
Return To Top
