What FrontPage files should I not touch?
_vti files should not be modified in ftp, especially when using Frontpage. Modifications of these files may destroy Frontpage extensions necessary for publishing.
How do I change the date on my dedicated server?
The date command will allow for you to view and change the date on dedicated server systems. This is formatted as follows. date 0102030405 which will result in the date Sun Jan 2 03:04:00 CST 2005. to Simplify think date mmddhhmmssyy.
How do I remove a diretory within my site that currently has content?
To remove a directory use command line rm -Rf directory name.
How do I download and view my raw access logs?
This can be done thru FTP or through Control Panel. When Downloading the .zip file that is your traffic logs, please remember to rename the file to .txt. This will allow the logs to be viewed in Notepad, or any other text editor.
On my Unix dedicated server, how can I see the bandwidth usage for each of the domains?
This function is available in Control Panel or you can access it through a telnet or SSH shell - This can be done using the following command pico /root/traffic/Abc where Abc is the first three letters of the Month, 1st letter capitalized.
What is the first line in a CGI script?
In order for cgi scripts to function, the correct path to perl must be listed in the top line of the cgi script.
How do I create virtual links?
Creating a virtual link can be done using the command line ln -s /dir path name - where the directory path is the that starting at root, and the name is how you would like to label the virtual link.
My cgi-scripts on my dedicated server are coming back ISE 500?
If cgi scripts will not execute, please make sure that the ownership of the main home directory is set to owner.ownergrp.
My fake IP won't receive mail on my dedicated server?
In order for a fake IP to be able to receive email, it must be listed in the sendmail.cw file
My Wusage stats are not fully working ( i.e. referring urls)?
You must have Referrer logs added to your account in order for Wusage to display that information. There is a cost associated with this. To have this feature added to your account please contact the sales department immediately.
FTP is slow or hangs?
There is a setting in most FTP clients called "Passive Mode" With our firewall systems you cannot use Passive Mode. Please UNCHECK the box next to it or toggle it off.
What are the basic things to know about writing my own custom CGI scripts?
If you put your CGI programs anywhere outside of the cgi-bin directory they just end in ".cgi". If they end in ".pl"
they must reside within your /cgi-bin Shell Scripts Upload to your cgi-local directory to ensure proper file permission
settings. Upload in ASCII transfer mode (and NOT BINARY mode). The first line of each script must read: #!/bin/sh ,
#!/bin/csh. Reference the script using /cgi-bin) Always remember to include echo "Content-type: text/html\n\n" Perl
Scripts Upload to your cgi-local directory to ensure proper file permission settings. Upload in ASCII transfer mode
(and NOT BINARY mode). The first line of each script must read: #!/usr/sbin/perl Reference the script using /cgi-bin.
Always remember to include print "Content-type: text/html\n\n"; or alternatively using the Perl module CGI.pm (If you
do not, your scripts will not run and you will get an Internal Server Error message). use CGI qw(:cgi-lib :standard);
print header();
What is anonymous FTP and how does it work?
IMPORTANT: Your anonymous ftp account is for light use only. Your web hosting account is not designed for heavy anonymous ftp usage for the purposes of distribution programs and/or multimedia files. Please contact us for special pricing for such usage. Your anonymous ftp site is completely different from your web site. When people ftp to your domain anonymously, they will see the following directories: bin/ dev/ etc/ incoming/ lib/ pub/ "pub" is where you should put all your anonymously accessible files. "incoming" is for the anonymous users to upload files. For security the following applies Only the incoming directory can be written to anonymously Subdirectories are not creatable The incoming directory is not readable by people dropping files there You are responsible for any "pirated" software uploaded by the anonymous users. The anonymous ftp sites will be periodically monitored for any abuses. You may ignore the other directories. Accessing the Anonymous FTP site via the Web To access the anonymous FTP site via the web, use the following address: ftp://[yourdomain].com/pub/ Your HTML to download a file called mirc511s.exe from a webpage would look like this: Download Mirc Now You should tell your visitors that they may need to right-click on the link if they are PC users, or if they use a Macintosh, they need to hold down the mouse button on the link, then select the appropriate option from the Pop-up menu. Please note its possible during peak hours to receive a "to many anonymous users error", We must restrict the number of simultaneous anonymous users to keep the webserver and normal FTP performance within normal limits. If you receive this error often you may want to put you downloadable files in your main web directory and link to them with a http call Example: http://[yourdomain].com/files.zip This assumes the zip files are in the main web directory.
What are your particular SSH settings?
We are running SSH v2.x. The settings you should use in your SSH client program: Protocal: SSH Hostname or IP: yourdomain.com or your ip address Port: 22 Username: yourdomain CIPHER: 3DES MAC: MD5 Authentication: Password Password: Your_main_domain_password
Where can I get an SSH program?
The following are the most common SSH programs broken down by type and Operating System.
Windows: http://www.chiark.greenend.org.uk/~sgtatham/putty/
http://www.zdnet.com/downloads/stories/info/0,,001722,.html
http://www.vandyke.com
http://www.zip.com.au/~roca/ttssh.html
Macintosh:
http://www.lysator.liu.se/~jonasw/freeware/niftyssh/
http://www.f-secure.com/download-purchase/
UNIX: You can download the source code for SSH from the Internet. The central site for distributing ssh is
ftp://ftp.cs.hut.fi/pub/ssh/.
Java:
http://www.cl.cam.ac.uk/~fapp2/software/java-ssh/
http://www.mindbright.se/mindterm
Setting up my email accounts in Netscape Communicator?
1) Goto Edit | Preferences | Identity 2) In "Email Address", enter [username]@[yourdomain].com 3) In "Reply to...", enter whatever@[yourdomain].com 4) Goto Mail&Group 5) In "Mail server user name", enter [username] 6) Outgoing Mail(SMTP)* server: mail.[yourdomain].com 7) Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com 8) Click "OK"
How do I check Disk Space Usage?
You can log into your domain using a telnet program and type: quota -g You will see your quota and your current usage. Example: Filesystem blocks quota limit files quota limit /dev/sda6 43310 600000 610000 6522 15000 15100 Blocks are the actual space you are using. Quota is the actual space you are allowed Limit is the space allowed with a grace limit included Files are the actual number of files being used Quota - the quota after files is your file limit You can also check in Control Panel. It now shows your disk space usage in real-time.
How do I create my own 404 Not Found Error Page?
Simply create/modify the missing.html file in your main WWW directory.
Where do I upload all the files pertaining to my web site?
After you log into your account you will be in your home directory. You need to switch to the WWW directory before uploading your web pages. The default file in any directory should be called one of the following: index.htm index.html default.htm index.shtml index.mv index.php3 index.cgi
What should I name the default page in my directories?
It is very important that you name your home page,(the first page that you want visitors to see when they visit your web site), index.htm or index.html. When a browser visits your web site by typing in your domain name, i.e. www.yourdomain.com, the browser program will automatically search for a page titled index.htm or index.html (by default). If the browser does not find one, your visitor will not be able to access your web site without a specific page name to add to the domain URL.
What do I do if I forget my password?
You will need to contact support. To maintain security for our clients we only email passwords to the email address on record in our database.
Why would I receive a Forbidden message accessing my website?
If this occurs it is generally for one of 3 reasons. 1. You don't have a properly named default page in your main WWW directory. Acceptable file names are listed below: index.htm index.html default.html index.sht index.shtml index.cgi index.php3 2. The WWW directory permissions are improperly set. Logging into your domain with telnet and typing the following will fix this problem: chmod 711 /www/your-user-id When you receive your account the permissions are correctly set. 3. You put a .htaccess file in your main WWW directory, or you changed the configuration of an existing .htaccess file which is locking up your web site. 4. You should contact support if you are not sure what's causing the problem
Can I compile programs written in C and C++?
Yes, we offer the gcc compiler. The C and C++ compilers are integrated. Both process input files through one or more of four stages: preprocessing, compilation, assembly, and linking. Source filename suffixes identify the source language, but which name you use for the compiler governs default assumptions. You can get further docs on the compiler when logged into shell by typing: man gcc (hit enter) Which will provide full syntax and options.
What is the absolute path to Perl on the web servers?
/usr/bin/perl
Can I run scripts outside of my cgi-bin?
Yes, any script you setup outside of your cgi-bin must have a .cgi extension rather than .pl. If the file you are using has a extension other than .cgi and you would like to run it outside your cgi-bin you can just rename the file so it will execute properly.
I cant send email through my domain, what is causing the problem?
There are generally two things that will cause this problem. 1. You are not setting the reply address in your email to something@yourdomain.com on our servers. 2. Your local ISP blocks port 25. ISP's will often block port 25 so they can control SPAM going through their system. Port 25 is the common port that is used for SMTP service on Internet servers. There are many large dial up ISP's that do this, Concentric would be a good example. You will need to check with your dial up provider for more info. If you are in a situation where they are blocking port 25, for your SMTP setting just use the one your local ISP provided.
How do I get copies of email sent to my Autoresponders?
At this point you should have already created the autoresponder and it should be functioning. It is important that this step be completed first. Using your Control Panel click on Email Redirects and make an entry under the same alias name as your autoresponder. Then enter the email address next to it that you would like copies of the emails to be sent to. Example: Your domain name is fred.com and emailing prices@fred.com returns a list of prices to your visitors automatically. the redirect should look as follows: prices fred@fred.com This will send all requests for the Autoresponder prices to the default user POP fred.
How do I Set-up Subscribable Mail Lists (mail lists where my users can auto subscribe themselves)?
A subscribable mailing list is one that people may join on their own, without the need for you to manually enter their email address. Subscribable mailing lists are generally focused on a particular topic of interest, such as programming, science fiction, or coin collecting. When one member of the list sends an email to the list, all members of that list get a copy. Note: Only emails of 75KB or less can be sent to the subscribable mail list. To set-up Subscribable Mailing lists with your Control Panel select the "Subscribable Mail Lists" button from the panel menu. Email Address to Subscribe: This is the address people will email to join your list. You need to simply add a note to your web page such as "to subscribe to this maillist send email to anyname@yourdomain.com". You may use any name you like, but it should be different from the name you give the list itself. Enter only the name or title, such as join or info. Name Of Maillist: This may be whatever you like but should not be the same, as the name users must email TO to subscribe. Message Subscribers Receive: This is the message new subscribers will receive to confirm their subscription. View/Edit Subscribable Maillists: Use this option to view or edit an existing maillist. Edit or Delete: Select the function you wish to perform for a particular list. Remember, deletions are permanent and cannot be reversed or undone. If you select to Edit a list, the current message and members of the list will be displayed for you. You can add or delete members from the list and edit the confirmation message. When you are finished editing your list be sure to click on the "View/Edit Subscribable Maillists" button to save your changes.
Why would I get the error "Username already exists" when setting up new POP3 email accounts with SitePOP?
You share the server with other domains. Each users, Telnet, FTP or Email is setup as a user on the server. So recieving the message The userid you requested is already in use by someone on this server, please select another Just means that the USERID is already taken by another domain. A user name can only be used ONCE per server. If this is a name such as sales you can use a redirect that will make the name valid and just redirect email to a valid POP box.
What is RTSP protocol when discussing Real Audio/Video?
RTSP, or Real-Time Streaming Protocol, is a protocol developed by Real Networks. Just as File Transfer Protocol (FTP) is the best protocol for transferring large files, RTSP is the best protocol for streaming multimedia applications.
How do I connect to mySQL through PHP?
Use the following outline to connect and begin querying the mySQL server from within your PHP scripts. Remember that you cannot connect to your databases remotely due to security reasons. You can only connect to them form localhost. 1. Connect to the mySQL Server Use the following statement to connect to the database server. Substitute the username, and password for ones you have created in the WebControl System. MYSQL_CONNECT('localhost','USERNAME','PASSWORD'); 2. Select Your Database Use the following statement to select the database you wish to connect to. Make sure you substitute the example with your database name. @mysql_select_db("DATABASENAME"); 3. Executing A Query You are now ready to execute your queries. (Most problems that arise with your scripts will be due to incorrect permission settings.)
After publishing with FrontPage , I can't view new pages online?
Resolution: Make sure you are publishing to http://www.domain.com and NOT to http://domain.com
Can not receive mail (bad login/login incorrect)?
Resolution: Check all mail settings in your email client. All settings are CaSE SenSItIvE!
Can not receive mail (no socket error)?
Resolution 1: This error usually indicates that your mail server is down or your ISP is blocking port 25 Resolution 2: This error usually indicates that your mail server is down or your ISP is blocking port 110
Can not send mail (no socket error)?
Resolution: This error usually indicates that your mail server is down or your ISP is blocking port 25
Can not send mail (relay attempt failed error)?
Resolution: This error usually indicates that you need to receive mail (log in to pop) before attempting to send mail. This is due to the "anti-relay" function in sendmail
