What FrontPage files should I not touch?
_vti files should not be modified in ftp, especially when using Frontpage. Modifications of these files may destroy Frontpage extensions necessary for publishing.
How do I change the date on my dedicated server?
The date command will allow for you to view and change the date on dedicated server systems. This is formatted as follows. date 0102030405 which will result in the date Sun Jan 2 03:04:00 CST 2005. to Simplify think date mmddhhmmssyy.
How do I remove a diretory within my site that currently has content?
To remove a directory use command line rm -Rf directory name.
On my Unix dedicated server, how can I see the bandwidth usage for each of the domains?
This function is available in Control Panel or you can access it through a telnet or SSH shell - This can be done using the following command pico /root/traffic/Abc where Abc is the first three letters of the Month, 1st letter capitalized.
What is the first line in a CGI script?
In order for cgi scripts to function, the correct path to perl must be listed in the top line of the cgi script.
How do I create virtual links?
Creating a virtual link can be done using the command line ln -s /dir path name - where the directory path is the that starting at root, and the name is how you would like to label the virtual link.
My cgi-scripts on my dedicated server are coming back ISE 500?
If cgi scripts will not execute, please make sure that the ownership of the main home directory is set to owner.ownergrp.
My fake IP won't receive mail on my dedicated server?
In order for a fake IP to be able to receive email, it must be listed in the sendmail.cw file
My Wusage stats are not fully working ( i.e. referring urls)?
You must have Referrer logs added to your account in order for Wusage to display that information. There is a cost associated with this. To have this feature added to your account please contact the sales department immediately.
FTP is slow or hangs?
There is a setting in most FTP clients called "Passive Mode" With our firewall systems you cannot use Passive Mode. Please UNCHECK the box next to it or toggle it off.
What are the basic things to know about writing my own custom CGI scripts?
If you put your CGI programs anywhere outside of the cgi-bin directory they just end in ".cgi". If they end in ".pl"
they must reside within your /cgi-bin Shell Scripts Upload to your cgi-local directory to ensure proper file permission
settings. Upload in ASCII transfer mode (and NOT BINARY mode). The first line of each script must read: #!/bin/sh ,
#!/bin/csh. Reference the script using /cgi-bin) Always remember to include echo "Content-type: text/html\n\n" Perl
Scripts Upload to your cgi-local directory to ensure proper file permission settings. Upload in ASCII transfer mode
(and NOT BINARY mode). The first line of each script must read: #!/usr/sbin/perl Reference the script using /cgi-bin.
Always remember to include print "Content-type: text/html\n\n"; or alternatively using the Perl module CGI.pm (If you
do not, your scripts will not run and you will get an Internal Server Error message). use CGI qw(:cgi-lib :standard);
Where can I get an SSH program?
The following are the most common SSH programs broken down by type and Operating System.
UNIX: You can download the source code for SSH from the Internet. The central site for distributing ssh is
Setting up my email accounts in Netscape Communicator?
1) Goto Edit | Preferences | Identity 2) In "Email Address", enter [username]@[yourdomain].com 3) In "Reply to...", enter whatever@[yourdomain].com 4) Goto Mail&Group 5) In "Mail server user name", enter [username] 6) Outgoing Mail(SMTP)* server: mail.[yourdomain].com 7) Incoming Mail(POP3 or IMAP)server: mail.[yourdomain].com 8) Click "OK"
How do I create my own 404 Not Found Error Page?
Simply create/modify the missing.html file in your main WWW directory.
Where do I upload all the files pertaining to my web site?
After you log into your account you will be in your public directory. You need to switch to the public directory before uploading your web pages. The default file in any directory should be called one of the following: index.htm index.html etc.
What should I name the default page in my directories?
It is very important that you name your home page,(the first page that you want visitors to see when they visit your web site), index.htm or index.html. When a browser visits your web site by typing in your domain name, i.e. www.yourdomain.com, the browser program will automatically search for a page titled index.htm or index.html (by default). If the browser does not find one, your visitor will not be able to access your web site without a specific page name to add to the domain URL.
What do I do if I forget my password?
You will need to contact us. To maintain security for our clients we only email passwords to the email address on record in our database.
I cant send email through my domain, what is causing the problem?
There are generally two things that will cause this problem. 1. You are not setting the reply address in your email to email@example.com on our servers. 2. Your local ISP blocks port 25. ISP's will often block port 25 so they can control SPAM going through their system. Port 25 is the common port that is used for SMTP service on Internet servers. There are many large dial up ISP's that do this, Concentric would be a good example. You will need to check with your dial up provider for more info. If you are in a situation where they are blocking port 25, for your SMTP setting just use the one your local ISP provided.
After publishing with FrontPage , I can't view new pages online?
Resolution: Make sure you are publishing to http://www.domain.com and NOT to http://domain.com
Can not receive mail (bad login/login incorrect)?
Resolution: Check all mail settings in your email client. All settings are CaSE SenSItIvE!
Can not receive mail (no socket error)?
Resolution 1: This error usually indicates that your mail server is down or your ISP is blocking port 25 Resolution 2: This error usually indicates that your mail server is down or your ISP is blocking port 110
Can not send mail (no socket error)?
Resolution: This error usually indicates that your mail server is down or your ISP is blocking port 25
Can not send mail (relay attempt failed error)?
Resolution: This error usually indicates that you need to receive mail (log in to pop) before attempting to send mail. This is due to the "anti-relay" function in sendmail