E-Mail
POP3/SMTP Server Names
The Situation:
"What's the name of our POP3/SMTP server?"
Helpful Information:
Our mail servers follow the naming convention mail.domainname.com, where domainname
is the Internet domain of the hosted web site.
This is valid for incoming and outbound mail.
Auto Responders
The Situation:
"I'd like to have my Imail user account generate an automated reply whenever
someone sends e-mail to my address. How do I do that?"
Suggested Action:
(For the following directions, the e-mail account name example will be
used.)
- Log in to the Imail administrator as example and go to "Change
Vacation Message."
- Enter the outgoing message to be sent and save it. Messages longer than 1000 characters
will have to be sent as text file attachments. Our technical staff will have to manually
add these kinds of messages.
Make sure that messages don't exceed 1000 characters! There is a known bug that
will cause the web administration interface to become inaccessible if a message of this
size is saved.
Administration
This page is under construction and will be availble shortly.
Logging In
To login to the e-mail administration interface, you will need to use a
frames-capable web browser.
In the location bar, type the following address: http://www.yourdomainhere.com:8383
Be sure to replace yourdomainhere with your actual domain. You must also type the http:// prefix to
successfully connect.
- The login screen will appear. The left frame displays the status
of your server, letting you know that all services are running.
- Click on Logon in the main frame. In the authentication box that follows, type your
account name and password. These should match the account name and password you use
to FTP into your server or use Microsoft FrontPage. Please call our support or open a trouble ticket. if you cannot login successfully.
- In the main frame, the menu of available options will appear if
you have successfully logged in. From here, you can add and remove mail users, aliases,
and change information for mailboxes. If you need assistance with adminstrative tasks,
please select the appropriate topic from the choices under "I-Mail Admin" in the
menu to the right or choose overview.
- When you have finished with mailbox administration, remember to
click [Logoff], located
in the main menu frame.
Tools Overview
Upon logging in to the Administration page, a table showing your account name, full
name and mailbox size will be displayed. Underneath this, all users will be presented with
the following options for their personal mailbox.
- Change Password
Change and confirm the user’s password.
- Change User Information
Change the user information that gets published in a directory by the LDAP
server.
- Change Finger Information
Change the information in the user’s plan file. This information is provided
in response to a Finger request.
- Change Mail Forwarding Information
Set a forwarding e-mail address to which all the user’s mail is sent.
- Change Vacation Message
Enter a vacation message that will be sent once to each user that sends mail to
this user’s account. The presence of a message in the text window activates the
vacation message. If the text window is left empty, the vacation message is disabled.
Users who have Host Administrator access enabled (in the user properties) will see
these menu items:
- User Administration
Lets you add, modify, and delete users and aliases.
- View Monitor Access Log
Shows each access attempt to the IMail Web Messaging server and to the IMonitor
web server.
- View Monitor System Log
Shows logons to the mail server and to the IMonitor web server and shows the
status of services.
- View IMail System Log
Shows IMail Server send and receive mail transactions.
- View IMail Syslog Log
Records transaction and debug information when enabled in each of the servers
(for example, POP3 and SMTP).
Select from the items above to learn more about their function.
Add New User
Login to the I-Mail interface with the
administrative username (usually the default www123_4 style username you use to login to
FTP or FrontPage).
Click on User Administration.
Click on the 'Add User' Button.
You will then see numerous fields, but this document only covers the most pertinent
fields.
- UserID
The account you want mail sent to. If you want mail to go to support@yourdomain.com,
The user ID would be support.
- Password
Enter the password for this mailbox. This password will be used to check mail, and to
login to the Imail web interface to change user information and reset passwords.
- Confirm Password
Re-enter the password you typed under 'Password'.
- User Information Fields
These are optional but are helpful to track who uses which mailbox.
- Max Mailbox Size
This is the maximum amount of space the mailbox can hold, in kilobytes. The default is 0,
which means unlimited space. If a value other than 0 is set, and the maximum mailbox size
is reached, the oldest items in the mailbox will be deleted automatically.
- Max Num Messages
This is the maximum number of messages the mailbox will hold. The default is 0, which
means an unlimited number of messages. If a value other than 0 is set, and the maximum
number of messages is reached, the oldest items in the mailbox will be deleted
automatically.
- User Cannot Change Password
Checking this box will not allow the mailbox owner to change the password for that account
through Telnet or the Imail interface. The administrator can always change passwords.
- Allow Web Access
This will allow them to connect via browser, the same way the administrator does, but when
they enter their login and password, they will only see the Personal Information Category.
They will not be able to add, modify, or delete users. They will be able to modify their
own passwords and personal information (unless otherwise specified limited by the above
fields).
Add an Alias
The Situation:
"I need to configure an e-mail alias to forward mail from one address to another.
How do I do that?"
Suggested Action:
Imail offers two different mail services. The most common service is the POP account,
which provides an actual "mailbox" on the system that holds messages for a given
user name. The other option -- aliasing -- allows users to create an address that
redirects mail to another existing e-mail account. This works both for e-mail addresses at
the host site and e-mail addresses at other sites.
For example, assume that a user wants mail for sales@domain.com and info@domain.com
to go to a single existing e-mail address -- webmaster@domain.com. The user
could create aliases for "sales" and "info," then point both of them
to the POP account "webmaster."
To create an alias:
- Log in to the IMail interface with the administrative user name (this is usually the
default www123_4 style user name used for FTP and FrontPage functions).
- Click on "User Administration."
- Click on the "Add Alias" button.
- Two fields will appear:
Alias:
Destination:
- Under "Alias," type just the name that mail should be forwarded from.
For example, to forward mail from sales@yourdomain.com to another
e-mail address, use the name sales in the "alias" box.
- Under "Destination," type the full e-mail address that all mail under the
"Alias" section should go to. For instance, to send the mail from the previous sales@yourdomain.com
example to the existing e-mail account webmaster@yourdomain.com, configure
the fields like this:
Alias: sales
Destination: webmaster@yourdomain.com
- Click "save." When the system finishes, click "Return to Admin" to
continue adding and modifying users or aliases.
E-mail Password Changes
"If I change my password on the mail server, is it also changing my NT password
(and therefore my FrontPage/Visual InterDev/AuthentiX password)?"
Suggested Action:
Changing a password on the mail server does not change any NT Domain or
Workstation passwords. Customers should inform our technical staff if they change
the Imail administrator password, so we can update our records and for troubleshooting
purposes.
